Privacy Policy for Gryphon Gate Guidance
Gryphon Gate Guidance operates this online platform to provide comprehensive career advice and professional development services, including career coaching, CV and cover letter writing, interview preparation, LinkedIn profile optimisation, career transition support, and leadership development coaching. We are committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with our services.
1. Information We Collect
We collect various types of information in connection with the services we provide. This includes:
- Personal Identification Information: This includes your name, email address, phone number, physical address, and any other contact details you provide when you register for services, sign up for newsletters, or communicate with us.
- Professional and Career-Related Information: When you utilise our career development services, you may provide us with information such as your CV, cover letters, educational background, employment history, professional goals, skills, and LinkedIn profile details. This information is essential for us to deliver tailored advice and support.
- Payment Information: If you purchase services, our third-party payment processors will collect payment details. We do not directly store your credit card or other sensitive payment information.
- Communication Data: Records of your correspondence with us, including emails, chat transcripts, and notes from coaching sessions.
- Technical Data: Information about your device and how you interact with our platform, such as IP address, browser type, operating system, referral source, pages visited, and time spent on pages. This is typically collected via cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to deliver and improve our services, including:
- To provide the career coaching, CV writing, interview preparation, and other career development services you have requested.
- To personalise your experience on our platform and tailor our advice to your specific needs.
- To communicate with you regarding your service requests, bookings, or any inquiries you may have.
- To process transactions and manage your account.
- To improve and optimise our services, develop new features, and understand user behaviour.
- To send you service updates, newsletters, and promotional materials that may be of interest to you, in accordance with your communication preferences.
- To ensure the security and integrity of our online platform and to prevent fraudulent activities.
- To comply with legal obligations and resolve any disputes.
3. Legal Basis for Processing (GDPR)
For individuals residing in the European Economic Area (EEA) and the UK, we process your personal data based on the following legal grounds:
- Performance of a Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract (e.g., providing career coaching services).
- Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided those interests are not outweighed by your rights and interests (e.g., improving our services, preventing fraud, direct marketing where explicit consent is not required).
- Consent: Where you have given explicit consent for us to process your data for a specific purpose (e.g., sending you marketing communications). You have the right to withdraw your consent at any time.
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
4. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information in the following circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our online platform, conducting our business, or providing services to you (e.g., payment processors, analytics providers, IT support). These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
- With Your Consent: We may share your information with your explicit consent or at your direction.
5. Data Security
We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
7. Your Data Protection Rights
Depending on your location, particularly if you are in the EEA or UK, you have certain rights concerning your personal data. These may include:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
- The Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.
8. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your experience, analyse site usage, and support our marketing efforts. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this platform may become inaccessible or not function properly.
9. Links to Other Websites
Our platform may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your rights, please contact us:
Gryphon Gate Guidance
1290 Nightingale Lane, Floor 3
London, Greater London, SW1A 1AA
UK
Alternatively, you can reach us by phone at +44 20 7946 0147.
12. Complaints
If you are not satisfied with our response to a complaint or believe we are processing your personal data in a way that is unlawful or unfair, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.